Measuring effectiveness

How do you measure effectiveness of a records programme? Karl and Michael talk collusive relationships, data profiles (stocktakes by yet another name?) time and motion, lining measurement up with real outcomes, using the skills we have, how the ever-growing volume of stuff actually affects us, and the discourse around recordkeeping.

Some links related to things we mention:

An ANAO report on Management of Information Assets: https://www.anao.gov.au/work/performance-audit/management-information-assets

The RIMPA Executive Engagement programme: https://www.rimpa.com.au/events/ems-events-calendar/executive-engagement-masterclass-overview.html

A YouTube clip about Teams chat Michael mentions: https://www.youtube.com/watch?v=Xy32qqtgryo

With your hosts for this episode:

• Karl Melrose (Castlepoint Systems)
• Michael Upton (Metataxis NZ)

(Judi was just away for this one.)